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How to Add an Attachment to an Order

Learn how to attach documents or files to an order to ensure all necessary information is available during processing.

  • Instructions:
  1. Go to the Find Orders page and select the order you want to update (it should be highlighted in blue).
  2. Click the Documents button on the right-hand side (it's teal-colored).
  3. In the first drop-down menu, select Attach Files.
  4. Click Add File – please note, you can only upload one file at a time.
  5. Once the document is attached, open the order and scroll to the Warehouse Instructions section.
  6. Add a note that says:
    "Please use the attached packing list/document."

Important:
 If the order is already in Processing status, you can still attach the document. However, you’ll need to email Shipping@shipologyus.com so we can manually add the note to the warehouse instructions.