Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Shipology Inbound Receiving Guidelines

When sending a shipment to Shipology, follow the steps below. Shipments that arrive without an inbound receipt and/or carton labels are subject to receiving delays and surcharges.

 

  • Ship-To Address

Shipology
 c/o [Insert Company Name]
2622 7th Ave
Building 60, Dock 9
Watervliet, NY 12189

Email: shipping@shipologyus.com
Contact: Receiving
Phone: 518-212-7671
Receiving Hours: Monday–Friday, 10:00 a.m.–3:00 p.m.

  • Create an Inbound Receipt in Extensiv

Include the following on the receipt:

  1. SKUs
  2. Quantity per SKU
  3. Cost per SKU
  4. Total number of cartons/pallets
  5. Any special receiving instructions

If your products require lot, expiration, or serial numbers, enter this information in the appropriate Extensiv fields.

New SKUs: Complete Shipology’s product import template so our team can import your items. You will not be able to add new SKUs to a receipt until the SKU has been set up in Extensiv.

  • Carton/Pallet Labels (Required)

All cartons and pallets must arrive labeled.

Steps to generate labels:

  1. Open your receipt in Extensiv → Documents → MU Label → Download.
  2. Print a 4" × 6" label for every carton and/or pallet.
  3. On each label, fill in product description, SKU, and quantity.
  4. Indicate the total number of cartons/pallets so we know how many to expect.
  5. Affix the label to the outside of each carton/pallet.
  • Packing Guidelines
  1. Pack items in single-SKU cartons whenever possible. Mixed-SKU cartons require itemization and counting on arrival and will incur an extra handling charge.
  2. Pallet specs: 40" × 48" footprint; max height 55".
  • Barcode Requirements
  1. Every unit must have a scannable barcode.
  2. If a product is missing a barcode, a $0.50 per-unit barcoding service fee applies.
  3. Barcodes must be placed in a visible location on the outside of each product.
  4. If a product is in a poly bag, place the barcode on the outside of the bag.
  5. Minimum barcode size: 1.5" L × 0.75" H.
  • Edits and Chargebacks
  1. Receiving Orders (ROs) are subject to chargebacks if Shipology must edit the receipt (e.g., incorrect lots or quantities).
  2. Each SKU must be packed separately—no mixed-SKU cartons (e.g., different sizes of the same product must be in individual boxes).
  3. Inner cartons must be boxes and clearly labeled on the outside with SKU and quantity. Bags or other materials will be re-packed into boxes to be inventoried and assessed special project fees.
  4. All units must be barcoded (excluding inserts & custom packaging). If Shipology must apply barcodes, inventory availability will be delayed.
  • Carton Limits (Chargebacks Apply if Exceeded)
  1. Max weight per carton: 50 lbs
  2. Max dimensions per carton: no single side > 30"

Any carton exceeding these limits is subject to a $50 per-carton chargeback.

  • Pallet Limits (Chargebacks/Fees Apply if Exceeded)
  1. Max weight per pallet: 2,000 lbs
  2. Max dimensions per pallet: 48" L × 40" W × 50" H

Any pallet exceeding these limits is subject to a $200 per-pallet chargeback.
Pallets heavier than 2,000 lbs may incur additional monthly storage fees.

  • Packaging Materials

Use adequate packaging to ensure products arrive safely and undamaged.
Absolutely no packing peanuts. Shipments containing packing peanuts are subject to a $50 per-carton chargeback.

  • Container Unloading

All containers include 2 hours of unloading time.
If unloading exceeds 2 hours due to oversized product, broken or tipped pallets, or similar issues, Shipology may charge $55 per additional man-hour for unloading.

  • Non-Compliance

Any shipment arriving without an inbound receipt or carton/pallet labels will incur processing delays and a $250 receiving chargeback.

  • Pallet & Container Delivery Appointments
All pallet and container deliveries require an appointment.
Call 518-212-7671 or email shipping@shipologyus.com to schedule.